Useful, Usable, Desirable

Useful, Usable, Desirable

Applying User Experience Design to your Library

Book - 2014
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Baker & Taylor
"Every decision you make affects how people experience your library. Aaron Schmidt and Amanda Etches count some 19 touchpoints--website, email, furniture, parking lot, events, newsletters, to name a few. Three elements are to be useful, useable, and desirable. Like three legs of a stool, missing any one will take you down. This book looks at the major checkpoints for user experience in a library, offering guidance on every facet, why it's important and how to assess your library's current status" --

Book News
The authors offer advice and guidance as to how a library can use user experience (UX) design to promote better and greater use. The text begins by defining UX design and explaining the rationale behind this particular design theory. There is then instruction as to how to utilize the book and a short chapter discussing the authors’ research methods. Each chapter is broken down into more specific areas of interest within its general subject. The text offers a chapter about how to use the library’s physical space to maximize user needs, such as computer space and service desks. The text also discusses customer service and policy issues. Signage is discussed. The text also includes a large chapter discussing a library’s online presence. Finally, the text concludes by offering thoughts on the library culture and philosophy. Annotation ©2014 Ringgold, Inc., Portland, OR (protoview.com)

Publisher: Chicago : ALA Editions, c2014
ISBN: 9780838912263
Branch Call Number: PROF 025.1 SCH
Characteristics: viii, 168 p. :,ill. ;,23 cm.
Additional Contributors: Etches, Amanda 1975-

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