Lean Library Management

Lean Library Management

Eleven Strategies for Reducing Costs and Improving Customer Services

Book - 2011
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Baker & Taylor
Explains lean library management, making small, simple changes in everyday routines that eventually add up to time and money saving results.

Book News
Originating in the Toyota Production System, lean in general has come to mean any process of continuous improvement that results in removing waste from the service delivery cycle. This is a well-written and informative book, with personal stories sprinkled throughout. Huber is the founder of J. Huber & Associates, a firm which concentrates on helping organizations improve their customer services through improvements in process management. Since 2001 he has mostly specialized in working with libraries on cost control and organizational change. Includes an appendix with more lean tools, many of which were integrated into the text though not specifically named. Annotation ©2011 Book News, Inc., Portland, OR (booknews.com)

Baker
& Taylor

Libraries today face reduced budgets, increased customer expectations, and aggressive competition from web-based information sources. Management guru John Huber, a pioneer and leader in the Lean Manufacturing movement, has worked as a consultant with libraries across North America. In this new book, he show you how to apply Lean principles and practices--how making small, simple changes in everyday routines will reap large time- and money-saving results. You'll learn how to: create a culture of change ; define and streamline your library's service delivery chains ; transform everyday operations like placing customer reserves and technical service processes ; implement performance measures that can drive continuous improvement ; apply Lean techniques in digital operations. Ten years of success-proven strategies and success stories from libraries where John Huber has partnered are included throughout. by learning and applying these principles, you library will dramatically improve efficiency, service performance, and service lead times. --Publisher's description.

Publisher: New York ; London : Neal-Schuman Publishers, c2011
ISBN: 9781555707323
Branch Call Number: PROF 025.1 HUB
Characteristics: xxii, 197 p. :,ill. ;,23 cm.

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